Refund policy
We comply with Australian Consumer Law. Actually, we exceed it. We are the best and back our product to the hilt: from design, construction, functionality, quality, suitability of materials, longevity, ease of use and maintenance, dog and and owner friendly, communication, lead in time for delivery AND after delivery care,- everything we do ensures your guarantees under Australian Consumer Laws, and your expectations are met and exceeded, ad our service to you is personalised and first class all the way.
GuaranteesUnder the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees
Repair, replace, refund
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Cancelling a service
Under the Australian Consumer Law, you have certain rights to cancel a service.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/cancelling-a-service